Privacy Policy

---

Privacy Policy for SH WHEELS LTD
Effective Date: 29 March 2024
1. Introduction
Welcome to SH WHEELS LTD (“we”, “us”, “our”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.
2. Data Controller
The data controller responsible for your personal information is SH WHEELS LTD, registered at 8 Crouch Road, London, NW10 8HR, UK. Company number: 15603990.
3. Information We Collect
We may collect and process the following data about you:
• Personal identification information: Name, email address, phone number, and postal address.
• Payment details: Billing information when you book our services.
• Communication data: Any correspondence you send us.
• Website usage data: IP address, browser type, device information, and browsing activity (via cookies).
• Other data: Any additional information you provide when requesting a quote or contacting us.
4. How We Use Your Data
We use your data to:
• Provide our removal services and manage bookings.
• Respond to your inquiries and requests.
• Send you updates, invoices, and service confirmations.
• Improve our website and services.
• Comply with legal obligations.
5. Legal Basis for Processing
We process your personal data based on the following legal grounds:
• Contractual necessity: To perform the services you request.
• Legal obligation: To comply with applicable laws, such as tax and employment laws.
• Legitimate interests: To improve our services and ensure security.
• Consent: When you explicitly agree to us contacting you for marketing or newsletters.
6. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings. For more information, see our Cookies Policy [if applicable].
7. Sharing Your Data
We do not sell or rent your personal data. We may share your data with:
• Service providers (e.g., payment processors, IT providers).
• Legal authorities if required by law.
• Other third parties with your consent.
8. International Data Transfers
We do not transfer your personal data outside the UK or EEA unless explicitly stated, and we ensure appropriate safeguards are in place.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically, retention periods are:
• Customer contact and transaction data: 6 years.
• Website usage data: 12 months.
10. Your Rights
Under UK data protection laws, you have rights including:
• Access to your personal data.
• Correction of inaccurate data.
• Erasure of your data.
• Restriction of processing.
• Data portability.
• Objecting to processing.
To exercise these rights, contact us at info@shweels.co.uk.
11. Your Right to Complain
If you believe your data rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO). Visit https://ico.org.uk for further information.
12. Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
13. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
SH WHEELS LTD
Address: 8 Crouch Road, London, NW10 8HR
Email: info@shweels.co.uk
Phone: 07983 444 069